Diagnostics of software-defined vehicles – A KPIT PoV
Aftersales Transformation Solutions [ATS]
Diagnostics, Service & Repair
To help OEM service dealerships shift from a reactive to a proactive and predictive service model, KPIT offers cutting-edge aftersales solutions powered by AI. The portfolio of solutions includes a range of solutions that cater to use-cases, from simple tasks like DTC read/write and calibration, to more complex features like remote diagnostics, assisted root cause repair, predictive maintenance, and over-the-air software updates.
KPIT's Service Tester is a crucial tool that aids in servicing and diagnosing various parts of a vehicle. It supports diagnostic functions such as reading and clearing fault codes, performing vehicle health assessments, as well as flash re-programming and parameter calibration. It provides a flexible framework that can be used right out-of-the-box with a data driven approach.
Built-in assisted troubleshooting functionality
Multiple deployment channels Cloud, PC & Mobile
Supports standard (UDS on CAN, UDS on IP, J1939) & OEM proprietary protocols
Supports multiple VCI specifications like J2534 & D-PDU based VCIs
Multi-OS portability (Windows, Linux, Android)
Enhances service technician productivity and dealership servicing throughput
Enables faster development of new features, thereby improving OEMs’ time-to-market
Significantly reduces tool maintenance costs for OEMs
KPIT’s Trace2Fix is a patented next-generation aftersales solution for first-time-right diagnosis and repair. It leverages statistical modeling and machine learning principles to present prioritized test steps that guide a service technician to the most probable root cause of an underlying fault.
Uses AI techniques for continuous self-learning & model enhancement
Groups ECU, system & priority DTCs based on inter-dependencies
Creates static & dynamic ranking-based test plans as per evidences
Provides quantifiable insights into service KPIs (FFV, MTTR, etc.)
Significantly reduces troubleshooting steps
Lowers No-Trouble-Found and improves Fix-First-Visit outcomes
Improves technician efficiency/productivity by as much as 50%
Provides detailed session capture for traceability and warranty links
KPIT offers a versatile solution for performing diagnostics and managing the state of connected vehicles through its remote diagnostics system. This system, when combined with vehicle event recording, enables execution of use-cases like early warning detection, ahead of repair fault analysis, vehicle downtime reduction and remote enabling of new features.
Rules-based monitoring with configurable event actions for additional data capture
Resilient on-board data capture and queuing with in-built smart connection management
Operates on various platforms / [embedded] operating systems and scales to meet customer needs
Leverages secure access channels to vehicle
Early detection of issues to drive preventive maintenance rigor
Improves repair turn-around time to reduce vehicle downtime
Enhances occupant safety through early identification of potential hazards
Reduces maintenance costs and total cost of vehicle ownership
Remote Software Management (OTA Updates)
KPIT's comprehensive Over-the-air (OTA) solution is well-suited for the future, and is designed to cater to a diverse range of use-cases for remote software updates. The solution is equipped to facilitate secure OTA updates for the entire vehicle by managing various elements such as in-vehicle software components, backend services, variants, and software version dependencies.
Integrates in-vehicle software components, back-end services and diagnostics
Covers localization and multi-brand/multi-generation complexity of OEM fleets
Software provisioning capability by variant and software part # -> for continuous update approach over vehicle life
Integrated connectivity of M2M services
A data-driven solution that doesn't necessitate any software modifications in the event of a change
Modular architecture that allows for the utilization of the complete solution or specific parts of it
Readily available components that can be quickly implemented, resulting in reduced development time and cost
Technical service information design and development involves creating comprehensive and detailed documents that provide information and instructions on how to diagnose, repair, and maintain vehicles. Examples include service manuals, repair guides, technical bulletins, parts catalog, wiring diagrams and other reference materials. Our automotive experts craft clear, accurate and easy to use service content using structured & efficient processes, supported by our cloud-based tools and services.
The Serviceability offering from KPIT considers essential attributes for a vehicle under design to ensure that it can be serviced and maintained throughout its life cycle, with ease. This includes the ability to diagnose and repair faults, replace components, and perform routine maintenance tasks.
Utilizes CAD models & Mannequins, Engineering BOM & Manufacturing BOM to generate Service BOM for all replaceable parts before the vehicle is manufactured and sold
Identifies problems that a technician may face in accessing or removing a component
Considers safety, design, service and technician constraints as a unified package
Improves vehicle design from an in-the-field serviceability perspective
Ensures components with high failure rates are not positioned too deep within the vehicle and are easily accessible
Ensures ease of parts replacement & repair for the vehicle under design
Includes a list of all the serviceable jobs that a service technician may perform to remove and refit a part which is linked to the Service BOM. Authored by KPIT’s automotive experts, the information is created in a step-by-step procedural format for all serviceable parts.
Removal and refit procedures for all serviceable parts
Includes cross-linking of procedures
Provides guided instructions on how to remove/refit parts, augmented by graphical illustrations
Provides detailed description and information on the mechanical and electrical components of a vehicle
Enhances technician efficacy through step-by-step instructions on procedures for parts removal/refit
Leverages proven authoring tools to create structured procedures efficiently
Uses a single-source mechanism for creating multiple output types (XML, PDF, HTML)
Saves translation costs by creating graphical illustrations
Assigning a time element for each job performed for every step within a procedure to help automotive repair shops in generating estimates for customers, as well as to calculate the cost of repairs and services. The labor time for a specific repair or service task can vary depending on the make and model of the vehicle, as well as the complexity of the repair or service required.
Accounts for each minute step for each and every part of the vehicle. Parts like nuts and bolts are also tagged with a time element
Defined by automotive experts while authoring the service manual steps and procedures
Authored using a cloud based application which is highly flexible for deployment in multiple environments
Ensures accurate estimates and billing for repair & maintenance services
Increases efficiency of aftersales operations
Improves consistency in the quality of repair & maintenance tasks
Enables better resource allocation
Helps measure performance of mechanics & technicians
Used by technicians and mechanics to diagnose and repair electrical and electronic systems in vehicles. They provide a visual representation of the E/E systems in a vehicle, making it easier for technicians to diagnose and repair faults.
Can consume a wide range of wiring data formats from different OEMs
Enables wire identification by color
Supports addition of face view and component location graphics
Highly interactive diagrams with hot spot connector references
Supports a variety of industry standards
Improves the accuracy of diagnosing and repairing E/E faults
Reduces the mean-time-to-repair through visual augmentation
Helps standardize the E/E repair process to improve the consistency of repair quality
Leveraged as a training tool for new technicians
Electronic Parts Catalogue (EPC)
KPIT’s Electronic Parts Catalogue (EPC) is a digital database that contains information about automotive parts and their corresponding part numbers to help technicians and mechanics identify and order the correct parts for repairing or servicing vehicles. It contains detailed information on every part used in a particular make and model of vehicle, including part descriptions, illustrations & specs.
Generates parts catalogue based on Service BOM and CAD models
Provides interactive hot spots for exact part identification
Offers a cloud-based web interface that can operate standalone or can be integrated with a wider technical information portal
Offers Integration APIs for seamless interface with dealer management systems
Ensures accurate part identification
Improves technician efficiency by enabling quick location of parts
Reduces risk of wrong part ordering & costly returns
Enables access to up-to-date information
KPIT produces visually engaging digital and print owner information for a diverse variety of vehicles to ensure correct operations and appropriate maintenance. Our in-house experts have extensive experience and in-depth knowledge of the legislative requirements and authoring processes needed to successfully deliver a comprehensive, coherent handbook that will engage your customers.
Ensure correct operations
Support multiple output formats (Mobile APPs, In-car displays, Web browsers & Print)
Compliant with local market legislations
Provides a comprehensive understanding of vehicle features and functionalities
Provides detailed information on maintenance schedules & procedures
Enables car owners to identify & resolve common problems through provision of diagnostic/troubleshooting info
Provides important safety information to ensure occupant safety
First Responder Guides
KPIT produces visually engaging and intuitive first responder guides that provide information to emergency response personnel on how to handle various emergency situations. These guides are updated periodically to reflect changes in emergency response procedures and protocols.
Intuitive and visually engaging 2-pager quick guides
Contain comprehensive information, including;
NFPA and ISO Compliant
Ensure quick and efficient response
Ensures safety of the emergency responder personnel and occupants by providing information on managing hazardous materials and dangerous situations
Enables accurate assessment of the emergency situation for appropriate response - potentially saving lives and reducing the risk of long-term disability
KPIT specializes in the design, development and delivery of service information authoring for a broad range of global automotive customers. The authoring tools also produce labor time guides in addition to service information.
Enables simultaneous authoring of service information and the associated labor times
Enables single source export for multiple output types
Information Management Systems
KPIT’s cloud based tool set that helps OEMs in ensuring the flow of information across their aftersales value chain. These process driven systems include lightweight ticketing and maintenance interfaces which incorporate a wide range of customizable KPIs and reporting metrics to effectively manage workshops and technicians.
The cloud-based platform is tailored for service and repair networks, providing access to a consolidated database of aftersales information, resources, and systems. An administration console manages the systems and associated content, which can be accessed through either a fully managed SaaS model or an on-site installation.
User account management with SSO integration
Flexible vehicle definition/vehicle management model
VIN specific resource tagging
Acts as a container for aftersales modules, including document libraries, knowledge base, service repair information, warranty repair times, electrical information, parts catalogues & parts ordering
Integrates with KPIT’s Aftersales Information Bus
Supports multiple resource types
Can be fully managed and maintained by the OEM
Flexible system interfaces
Technical Case Management
KPIT’s Technical case management system is used to manage and track technical issues related to the repair and maintenance of vehicles. When a vehicle is brought in for service or repair, the technician uses this system to log the details of the issue, including any symptoms or error codes. The system in turn provides the technician with recommended solutions to diagnose and resolve the problem.
One stop solution for managing all technical queries
Out-of-the box system
Simple to use, swift to deploy
Structured, data driven and customizable interfaces
Workshop friendly reporting dashboards
Integrates seamlessly with OEM and Third-Party systems
Improves customer satisfaction through a streamlined & transparent process
Enables better tracking and faster resolution of technical issues
Enhances communication between workshop stakeholders
Improves workshop efficiency through process automation
Designed specifically for automotive OEMs and their service networks, KPIT warranty system enables the technicians to raise a warranty claim and covers the cost of repair or replacement of parts and labor for defects or issues that arise during the warranty period. Its tightly linked with the technical case management system.
One stop solution for managing all warranty related queries or claims
Information captured using consistent and structured forms
Allows users to create and facilitate warranty claims
Alerts support groups when new claims are raised
Allows upload of proof documents
Improves customer satisfaction and brand loyalty through a transparent warranty claim process
Reduces costs for customers as well as the OEM and its dealership
Demonstrates commitment to quality and customer service
Helps drive competitive differentiation
Aftersales Information Bus
KPIT’s cloud-based, data-driven platform that facilitates the exchange of aftersales information. The system allows for the integration of various aftersales systems and enables the sharing of information between OEMs, suppliers and third-party systems via a central pipeline. It provides users with immediate access to aftersales resources and information from any connected system.
Provides a common messaging format / schema for open data exchange
Aftersales systems (nodes) can subscribe to events & notifications from other systems
Specific information requests can be raised and actioned by individual aftersales systems
Enables direct injection of information to enhance user experience and efficiency
Provides better opportunities to holistically analyze vehicle repair across multiple systems
Facilitates a comprehensive understanding of failure root-cause by consolidating data from various post-sales systems
Enables streamlined user experiences by assimilating & centralizing information
Reduces costs through high content re-use and duplication avoidance
Regulatory Compliance for Independents
Through this offering, KPIT provides regulatory compliance for independent workshops to access OEM technical information. It offers insights for independent workshops on ‘what’ and ‘how’ to service and repair, in order to maintain a vehicle.
Completely maintained by the independent workshops.
Enables easy integration across wide range of systems from different OEMs
Ensures easy flow of technical information across independent workshops
Legally increases the aftermarket sales for an OEM
Provides intel to OEMs pertaining vehicle management from service and legal perspective
Case studies from some of our key customer engagements
KPIT Technologies is a global partner to the automotive and mobility ecosystem for making software-defined vehicles a reality. It is a leading independent software development and integration partner helping mobility leapfrog towards a clean, smart, and safe future. With 9000+ automobelievers across the globe specializing in embedded software, AI, and digital solutions, KPIT accelerates its clients’ implementation of next-generation technologies for the future mobility roadmap. With engineering centers in Europe, the USA, Japan, China, Thailand, and India, KPIT works with leaders in automotive and mobility and is present where the ecosystem is transforming.
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