Aftersales Transformation
Solutions [ATS]

Diagnostics, Service & Repair

To help OEM service dealerships shift from a reactive to a proactive and predictive service model, KPIT offers cutting-edge aftersales solutions powered by AI. The portfolio of solutions includes a range of solutions that cater to use-cases, from simple tasks like DTC read/write and calibration, to more complex features like remote diagnostics, assisted root cause repair, predictive maintenance, and over-the-air software updates.

Service Tester

KPIT's Service Tester is a crucial tool that aids in servicing and diagnosing various parts of a vehicle. It supports diagnostic functions such as reading and clearing fault codes, performing vehicle health assessments, as well as flash re-programming and parameter calibration. It provides a flexible framework that can be used right out-of-the-box with a data driven approach.

Salient Features

  • Built-in assisted troubleshooting functionality
  • Data-driven architecture
  • Multiple deployment channels Cloud, PC & Mobile
  • Supports standard (UDS on CAN, UDS on IP, J1939) & OEM proprietary protocols
  • Supports multiple VCI specifications like J2534 & D-PDU based VCIs
  • Multi-OS portability (Windows, Linux, Android)

Key Benefits

  • Enhances service technician productivity and dealership servicing throughput
  • Enables faster development of new features, thereby improving OEMs’ time-to-market
  • Significantly reduces tool maintenance costs for OEMs

AI-powered guided diagnostics solution (Trace2Fix)

KPIT’s Trace2Fix is a patented next-generation aftersales solution for first-time-right diagnosis and repair. It leverages statistical modeling and machine learning principles to present prioritized test steps that guide a service technician to the most probable root cause of an underlying fault.

Salient Features

  • Uses AI techniques for continuous self-learning & model enhancement
  • Enables single/multi-DTC & symptoms (w/o DTCs) diagnostics
  • Groups ECU, system & priority DTCs based on inter-dependencies
  • Creates static & dynamic ranking-based test plans as per evidences
  • Provides quantifiable insights into service KPIs (FFV, MTTR, etc.)

Key Benefits

  • Significantly reduces troubleshooting steps
  • Lowers No-Trouble-Found and improves Fix-First-Visit outcomes
  • Improves technician efficiency/productivity by as much as 50%
  • Provides detailed session capture for traceability and warranty links

Remote Diagnostics

KPIT offers a versatile solution for performing diagnostics and managing the state of connected vehicles through its remote diagnostics system. This system, when combined with vehicle event recording, enables execution of use-cases like early warning detection, ahead of repair fault analysis, vehicle downtime reduction and remote enabling of new features.

Salient Features

  • Rules-based monitoring with configurable event actions for additional data capture
  • Resilient on-board data capture and queuing with in-built smart connection management
  • Operates on various platforms / [embedded] operating systems and scales to meet customer needs
  • Leverages secure access channels to vehicle

Key Benefits

  • Early detection of issues to drive preventive maintenance rigor
  • Improves repair turn-around time to reduce vehicle downtime
  • Enhances occupant safety through early identification of potential hazards
  • Reduces maintenance costs and total cost of vehicle ownership

Remote Software Management (OTA Updates)

KPIT's comprehensive Over-the-air (OTA) solution is well-suited for the future, and is designed to cater to a diverse range of use-cases for remote software updates. The solution is equipped to facilitate secure OTA updates for the entire vehicle by managing various elements such as in-vehicle software components, backend services, variants, and software version dependencies.

Salient Features

  • Integrates in-vehicle software components, back-end services and diagnostics
  • Covers localization and multi-brand/multi-generation complexity of OEM fleets
  • Software provisioning capability by variant and software part # -> for continuous update approach over vehicle life
  • Integrated connectivity of M2M services

Key Benefits

  • A data-driven solution that doesn't necessitate any software modifications in the event of a change
  • Modular architecture that allows for the utilization of the complete solution or specific parts of it
  • Readily available components that can be quickly implemented, resulting in reduced development time and cost

To learn more about the OTA solution, take a look at KPIT's offering for Remote Software Management

Service Information Design & Development

Technical service information design and development involves creating comprehensive and detailed documents that provide information and instructions on how to diagnose, repair, and maintain vehicles. Examples include service manuals, repair guides, technical bulletins, parts catalog, wiring diagrams and other reference materials. Our automotive experts craft clear, accurate and easy to use service content using structured & efficient processes, supported by our cloud-based tools and services.


The Serviceability offering from KPIT considers essential attributes for a vehicle under design to ensure that it can be serviced and maintained throughout its life cycle, with ease. This includes the ability to diagnose and repair faults, replace components, and perform routine maintenance tasks.

Salient Features

  • Utilizes CAD models & Mannequins, Engineering BOM & Manufacturing BOM to generate Service BOM for all replaceable parts before the vehicle is manufactured and sold
  • Identifies problems that a technician may face in accessing or removing a component
  • Considers safety, design, service and technician constraints as a unified package

Key Benefits

  • Improves vehicle design from an in-the-field serviceability perspective
  • Ensures components with high failure rates are not positioned too deep within the vehicle and are easily accessible
  • Ensures ease of parts replacement & repair for the vehicle under design

Service Manual

Includes a list of all the serviceable jobs that a service technician may perform to remove and refit a part which is linked to the Service BOM. Authored by KPIT’s automotive experts, the information is created in a step-by-step procedural format for all serviceable parts.

Salient Features

  • Removal and refit procedures for all serviceable parts
  • Includes cross-linking of procedures
  • Provides guided instructions on how to remove/refit parts, augmented by graphical illustrations
  • Provides detailed description and information on the mechanical and electrical components of a vehicle

Key Benefits

  • Enhances technician efficacy through step-by-step instructions on procedures for parts removal/refit
  • Leverages proven authoring tools to create structured procedures efficiently
  • Uses a single-source mechanism for creating multiple output types (XML, PDF, HTML)
  • Saves translation costs by creating graphical illustrations

Labor Times

Assigning a time element for each job performed for every step within a procedure to help automotive repair shops in generating estimates for customers, as well as to calculate the cost of repairs and services. The labor time for a specific repair or service task can vary depending on the make and model of the vehicle, as well as the complexity of the repair or service required.

Salient Features

  • Accounts for each minute step for each and every part of the vehicle. Parts like nuts and bolts are also tagged with a time element
  • Defined by automotive experts while authoring the service manual steps and procedures
  • Authored using a cloud based application which is highly flexible for deployment in multiple environments

Key Benefits

  • Ensures accurate estimates and billing for repair & maintenance services
  • Increases efficiency of aftersales operations
  • Improves consistency in the quality of repair & maintenance tasks
  • Enables better resource allocation
  • Helps measure performance of mechanics & technicians

Electrical/Wiring Diagrams

Used by technicians and mechanics to diagnose and repair electrical and electronic systems in vehicles. They provide a visual representation of the E/E systems in a vehicle, making it easier for technicians to diagnose and repair faults.

Salient Features

  • Can consume a wide range of wiring data formats from different OEMs
  • Enables wire identification by color
  • Supports addition of face view and component location graphics
  • Highly interactive diagrams with hot spot connector references
  • Supports a variety of industry standards

Key Benefits

  • Improves the accuracy of diagnosing and repairing E/E faults
  • Reduces the mean-time-to-repair through visual augmentation
  • Helps standardize the E/E repair process to improve the consistency of repair quality
  • Leveraged as a training tool for new technicians

Electronic Parts Catalogue (EPC)

KPIT’s Electronic Parts Catalogue (EPC) is a digital database that contains information about automotive parts and their corresponding part numbers to help technicians and mechanics identify and order the correct parts for repairing or servicing vehicles. It contains detailed information on every part used in a particular make and model of vehicle, including part descriptions, illustrations & specs.

Salient Features

  • Generates parts catalogue based on Service BOM and CAD models
  • Provides interactive hot spots for exact part identification
  • Offers a cloud-based web interface that can operate standalone or can be integrated with a wider technical information portal
  • Offers Integration APIs for seamless interface with dealer management systems

Key Benefits

  • Ensures accurate part identification
  • Improves technician efficiency by enabling quick location of parts
  • Reduces risk of wrong part ordering & costly returns
  • Enables access to up-to-date information

Owner Information

KPIT produces visually engaging digital and print owner information for a diverse variety of vehicles to ensure correct operations and appropriate maintenance. Our in-house experts have extensive experience and in-depth knowledge of the legislative requirements and authoring processes needed to successfully deliver a comprehensive, coherent handbook that will engage your customers.

Salient Features

  • Visually engaging
  • Ensure correct operations
  • Support multiple output formats (Mobile APPs, In-car displays, Web browsers & Print)
  • Compliant with local market legislations

Key Benefits

  • Provides a comprehensive understanding of vehicle features and functionalities
  • Provides detailed information on maintenance schedules & procedures
  • Enables car owners to identify & resolve common problems through provision of diagnostic/troubleshooting info
  • Provides important safety information to ensure occupant safety

First Responder Guides

KPIT produces visually engaging and intuitive first responder guides that provide information to emergency response personnel on how to handle various emergency situations. These guides are updated periodically to reflect changes in emergency response procedures and protocols.

Salient Features

  • Intuitive and visually engaging 2-pager quick guides
  • Contain comprehensive information, including;
    1. Vehicle handling
    2. Storage
    3. Transportation
    4. Occupant Extraction
  • NFPA and ISO Compliant

Key Benefits

  • Ensure quick and efficient response
  • Ensures safety of the emergency responder personnel and occupants by providing information on managing hazardous materials and dangerous situations
  • Enables accurate assessment of the emergency situation for appropriate response - potentially saving lives and reducing the risk of long-term disability

Authoring Tools

KPIT specializes in the design, development and delivery of service information authoring for a broad range of global automotive customers. The authoring tools also produce labor time guides in addition to service information.

Salient Features

  • Enables simultaneous authoring of service information and the associated labor times
  • Variant management
  • Project management
  • User Management

Key Benefits

  • Enhances authoring productivity
  • Enables content re-usability, thereby reducing effort duplicity
  • Enables single source export for multiple output types

Information Management Systems

KPIT’s cloud based tool set that helps OEMs in ensuring the flow of information across their aftersales value chain. These process driven systems include lightweight ticketing and maintenance interfaces which incorporate a wide range of customizable KPIs and reporting metrics to effectively manage workshops and technicians.

Aftersales Portal

The cloud-based platform is tailored for service and repair networks, providing access to a consolidated database of aftersales information, resources, and systems. An administration console manages the systems and associated content, which can be accessed through either a fully managed SaaS model or an on-site installation.

Salient Features

  • User account management with SSO integration
  • Flexible vehicle definition/vehicle management model
  • VIN specific resource tagging
  • Acts as a container for aftersales modules, including document libraries, knowledge base, service repair information, warranty repair times, electrical information, parts catalogues & parts ordering
  • Integrates with KPIT’s Aftersales Information Bus

Key Benefits

  • Out-of-the-box setup
  • Supports multiple resource types
  • Can be fully managed and maintained by the OEM
  • Flexible system interfaces

Technical Case Management

KPIT’s Technical case management system is used to manage and track technical issues related to the repair and maintenance of vehicles. When a vehicle is brought in for service or repair, the technician uses this system to log the details of the issue, including any symptoms or error codes. The system in turn provides the technician with recommended solutions to diagnose and resolve the problem.

Salient Features

  • One stop solution for managing all technical queries
  • Out-of-the box system
  • Simple to use, swift to deploy
  • Structured, data driven and customizable interfaces
  • Workshop friendly reporting dashboards
  • Integrates seamlessly with OEM and Third-Party systems

Key Benefits

  • Improves customer satisfaction through a streamlined & transparent process
  • Enables better tracking and faster resolution of technical issues
  • Enhances communication between workshop stakeholders
  • Improves workshop efficiency through process automation

Warranty System

Designed specifically for automotive OEMs and their service networks, KPIT warranty system enables the technicians to raise a warranty claim and covers the cost of repair or replacement of parts and labor for defects or issues that arise during the warranty period. Its tightly linked with the technical case management system.

Salient Features

  • One stop solution for managing all warranty related queries or claims
  • Information captured using consistent and structured forms
  • Allows users to create and facilitate warranty claims
  • Alerts support groups when new claims are raised
  • Allows upload of proof documents

Key Benefits

  • Improves customer satisfaction and brand loyalty through a transparent warranty claim process
  • Reduces costs for customers as well as the OEM and its dealership
  • Demonstrates commitment to quality and customer service
  • Helps drive competitive differentiation

Aftersales Information Bus

KPIT’s cloud-based, data-driven platform that facilitates the exchange of aftersales information. The system allows for the integration of various aftersales systems and enables the sharing of information between OEMs, suppliers and third-party systems via a central pipeline. It provides users with immediate access to aftersales resources and information from any connected system.

Salient Features

  • Provides a common messaging format / schema for open data exchange
  • Aftersales systems (nodes) can subscribe to events & notifications from other systems
  • Specific information requests can be raised and actioned by individual aftersales systems
  • Enables direct injection of information to enhance user experience and efficiency

Key Benefits

  • Provides better opportunities to holistically analyze vehicle repair across multiple systems
  • Facilitates a comprehensive understanding of failure root-cause by consolidating data from various post-sales systems
  • Enables streamlined user experiences by assimilating & centralizing information
  • Reduces costs through high content re-use and duplication avoidance

Regulatory Compliance for Independents

Through this offering, KPIT provides regulatory compliance for independent workshops to access OEM technical information. It offers insights for independent workshops on ‘what’ and ‘how’ to service and repair, in order to maintain a vehicle.

Salient Features

  • Completely maintained by the independent workshops.
  • Enables easy integration across wide range of systems from different OEMs
  • Lightweight system

Key Benefits

  • Ensures easy flow of technical information across independent workshops
  • Legally increases the aftermarket sales for an OEM
  • Provides intel to OEMs pertaining vehicle management from service and legal perspective

Work Impact

Case studies from some of our key customer engagements


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