• KPIT’s guided vehicle diagnostics platform Trace2Fix will be powered by the Microsoft Azure OpenAI Service
  • Service Centers and Technicians to benefit from Voice-enabled natural language command-driven interface for intelligent and interactive diagnosis and repair guidance
  • Equipped with Large Language Model (LLM) enabled data synthesis for accurate diagnosis
  • A guided repair process that leverages vehicle context and knowledge graphs to enhance the overall user interaction and experience

Pune, India | Novi, United States | Munich, Germany | Tokyo, Japan | 9th January 2024:

KPIT has partnered with Microsoft to introduce an Azure OpenAI Service-powered Copilot to transform automotive repair and maintenance.
The Copilot is built on KPIT's proven root cause diagnostics platform Trace2Fix, which addresses customer retention and dealership profitability challenges. These challenges stem from difficulties in identifying the underlying root causes due to complex vehicle systems and a global shortage of certified and skilled service technicians.
This collaborative solution maximizes the returns for stakeholders across the automotive aftersales value chain:

Boosts OEM Service: Reduces No-trouble-found (NTF) based warranty claims and increases customer loyalty with accurate first-time repairs and zero repeat visits (for the same problem).

Empowers Dealerships: Improves service throughput, reduces repair times ("mean- time-to-repair"), and increases fixed-first-visit (FFV) rates.

Supercharges Technicians: Intelligent and intuitive guidance helps them diagnose root cause issues faster and perform first-time-right repairs, significantly enhancing their productivity and transforming their workday.

“The integration of Trace2Fix with Microsoft Azure AI solutions, including Azure OpenAI Service and Azure Speech, offers tremendous benefits for automotive OEM repair and maintenance companies. By being able to enhance operational efficiency and boost first-time-fix rate, workers can ultimately improve both profitability and customer satisfaction,” said Dominik Wee, Corporate Vice President for Manufacturing and Mobility, Microsoft. “The capability to quickly and precisely diagnose issues, initiate part orders, and arrange repair schedules means better efficiency and job satisfaction for the technicians.”

Pushpahas Joshi, Executive Vice President and Board Member at KPIT Technologies, said, “KPIT has been enabling Vehicle OEMs to transform their Aftersales process. We have brought innovative tools that have helped OEMs achieve standardization of Vehicle Diagnostics data exchange formats and improve their First Time Repair ratios by at least 30%. Our team has also used advanced analytical techniques to identify the ‘Most Probable Causes’ and improve technician Productivity. This exciting partnership with Microsoft will allow us to offer added value to our OEM clients by significantly enhancing the After-sales Service experience of Vehicle owners, especially those buying EVs. It will also help increase technician productivity by 35%+ through the use of Generative AI to offer more intelligent guided diagnostics and elevated UX.”

Experience the Copilot in action at KPIT's CES 2024 Exhibition.

The Azure OpenAI-powered Copilot (Trace2Fix) will be demonstrated at CES 2024. The showcase will be available between 9th and 12th January 2024 at W318, Level 3, West Hall.

About KPIT

KPIT Technologies is a global partner to the automotive and Mobility ecosystem for making software-defined vehicles a reality. It is a leading independent software development and integration partner helping mobility leapfrog towards a clean, smart, and safe future. With 11,500+ automobelievers across the globe specializing in embedded software, AI, and digital solutions, KPIT accelerates its clients’ implementation of next-generation technologies for the future mobility roadmap. With engineering centers in Europe, the USA, Japan, China, Thailand, and India, KPIT works with leaders in automotive and Mobility and is present where the ecosystem is transforming.

KPIT Newsroom and Media resources center: https://www.kpit.com/newsroom/


Mohit Kochar

Global Head, Marketing | mohit.kochar@kpit.com

Sunil Ravish

Sr. Director, Marketing | sunil.r@kpit.com